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Speaking with our clients is an important part
of what we do. Many
clients feel free to communicate with us by mail. telephone, facsimile or
e-mail. We welcome all such communications. You can use the following information to help you talk
with us:
Mail: Our mailing address is 170 Main Street, Groton, New
York 13073. Express Mail
generally arrives around 9 a.m.
U.P.S. delivers around 11 a.m.
Federal Express and Airborne Express generally deliver around 1 p.m.
Please do not send materials to our Ithaca office unless we have discussed
the mailing beforehand.
Facsimile (“Fax”): Our fax line is 607-898-3765. If you call this line, you can send
a facsimile by using the automatic start function on your machine or by
pressing “start” once you hear the line answer. If you reach our answering machine when you are trying
to send a fax, you can send a fax by pressing the “#” sign and then the “start”
button on your machine.
Telephone
during business hours: Normally we have staff available during our business
hours of 9 a.m. to 5 p.m. to take your call. Sometimes we become very
busy and the answering machine may take your call during the business
day. Our policy is to return
messages within two or three hours of your leaving the message and in no
case later than the next business morning
Telephone after
hours: Outside our 9 a.m. to 5 p.m. business hours, kindly leave a
message on our voice mail: we monitor it regularly seven days a week.
In an emergency -- such as an arrest, child emergency, receipt of legal
papers requiring immediate action -- you can also call our alternate Ithaca
Office line at 607-280-4954.
If no one answers on the alternate Ithaca Office line, it will roll
over to a voice-mail service and that service will notify a member of our
staff at any hour through a beep on our cellular telephone service.
Please also understand
that, unlike a doctor’s office, our telephone service is not designed to
wake us up and answers may need to wait until the next business day.
Electronic mail: We welcome electronic
mail messages. Generally we
answer electronic mail within one day of receipt: electronic mail is
received and sent around 6 a.m. each day. A word to the wise: We like to keep all client conversations
private whenever possible, and that includes electronic mail. Clients
should, therefore, be aware that communicating over the Internet, and
specifically by e-mail, is not necessarily secure. While we will
treat all such communications as confidential, please be aware that it is
possible for others to intercept such e-mail while it is coming to
us. Please bear this in mind when using e-mail to reach us.
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